Accessibility statement for Northern Ireland Customs and Trade Academy

This accessibility statement explains how accessible this service is, what to do if you have difficulty using it, and how to report accessibility problems with the service.

This accessibility statement applies only to the Northern Ireland Customs & Trade Academy website available at https://www.nicustomstradeacademy.co.uk/.

Using this website

This website is run by the Chartered Institute of Export and International Trade. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We know some parts of this website are not fully accessible:

  • Users relying on screen readers may not be able to navigate embedded PDFs.
  • Some older PDF documents may not be accessible.
  • Not all videos have a transcript or closed captions.
  • The website contains some screenshots which do not have fully descriptive alternative text.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

  1. Non-compliance with the accessibility regulations:
    1. Not all videos have a transcript or closed captions. We plan to provide transcripts and closed captions for all videos.
    2. Not all PDFs are fully accessible. We plan to replace all existing PDFs with accessible ones.
    3. Not all screenshots have descriptive text. We aim to provide descriptive text or replace screenshots in all guides and website pages.
    4. Users relying on screen readers may have difficulty navigating some content.
      Users, particularly those using a screenreader, may not understand the purpose of some links.
    5. Users relying on screen readers may not always understand where they are on a page due to missing instructions or labels.
    6. Users relying on screen readers may notice duplicate IDs for some elements which may cause challenges when navigating a page.
    7. Users navigating with a keyboard may be able to navigate to elements that are hidden which can cause some navigation challenges.

Preparation of this accessibility statement

The accessibility of this website is regularly updated and assessed against the accessibility regulations.

This statement was prepared on 12 December 2024. It was last reviewed on 18 December 2024.

Feedback and contact information

We are always looking to improve the accessibility of this service. If you find any problems that are not listed on this page or think we are not meeting accessibility requirements, report the accessibility problem.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) or the Equality Commission for Northern Ireland (ECNI) if you live in Northern Ireland.

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